Legal
Terms of Service
1. What Latchpin is
Latchpin Tax, LLC ("Latchpin," "we," "us") sells a document-preparation and public-records research service. For a flat fee, we assemble a property tax protest packet — a comparable-properties workbook, a case summary, a Form 50-132 narrative, a §41.461 evidence-request letter, and a hearing script — for a single residential property in Galveston County, Texas. By purchasing a packet you agree to these Terms.
2. What Latchpin is not
Nothing in a packet is a substitute for the judgment of a licensed professional. If your situation is complex — commercial property, litigation, binding arbitration, or an appeal under Tax Code Chapter 42 — hire one.
3. Eligibility and scope
- The service covers single-family residential property (including residentially platted condos and townhomes) located in Galveston County, Texas.
- One purchase covers one property for one protest cycle (one tax year).
- You represent that you are the owner of the property, or are authorized by the owner to order the packet, and are at least 18 years old.
- You may not use the service if you have an active appointment of agent (Form 50-162) on file with the CAD for the same protest.
4. Your responsibilities
- Accuracy. The packet is generated from the CAD account number and property information you enter. If you enter the wrong parcel, the packet will be about the wrong parcel.
- Deadlines. Filing deadlines — including the deadline under Tax Code §41.44 — are your responsibility. Buying a packet does not file a protest.
- Filing and appearing. You submit the protest, mail the evidence-request letter, and attend (or affirmatively waive) your hearing.
- Review before use. Read the packet before filing it. You are responsible for what you submit to a government body.
5. Deliverables and license
On payment and successful generation, we deliver your packet by email as a downloadable archive. You receive a personal, non-transferable license to use the packet for the protest of the property it was generated for. You may share it with the ARB, the appraisal district, your own advisors, or your household. You may not resell it, republish it, or use it to provide services to third parties.
6. Data sources and accuracy
Packets are built from public records — primarily Galveston Central Appraisal District parcel data — as those records exist at the time of generation. Public records contain errors, and appraisal data changes during protest season. We make reasonable efforts to use current data but do not warrant that any figure in a packet matches the record on the day of your hearing.
7. No guarantee of outcome
Protest outcomes are decided by the appraisal district and the ARB, not by us. Roughly speaking, good evidence improves your odds; it does not determine them. We make no promise, express or implied, that your appraised value will be reduced or that you will save any amount of money.
8. Fees, payment, and refunds
Prices are stated on the site at the time of purchase and are charged in full, once, at checkout via Stripe. There are no subscriptions and no automatic renewals. Refunds are governed by our Refund Policy, which is incorporated into these Terms.
9. Disclaimer of warranties
THE SERVICE AND ALL DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LATCHPIN'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE PACKET GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR TAXES, PENALTIES, OR INTEREST ASSESSED ON YOUR PROPERTY. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the fullest extent permitted.
11. Indemnification
You agree to indemnify Latchpin against claims arising from your misuse of the service, your violation of these Terms, or materials you file with any government body.
12. Termination
We may refuse or cancel an order that violates these Terms (with a full refund if the packet has not been delivered). You may stop using the service at any time; Sections 5–11 survive.
13. Governing law and venue
These Terms are governed by the laws of the State of Texas. Any dispute will be brought in the state or federal courts sitting in Galveston County, Texas, and you consent to their jurisdiction.
14. Changes
We may update these Terms; the version posted at the time of your purchase governs that purchase. Material changes will be posted here with a new effective date.
15. Contact
Questions about these Terms can be sent to us at [contact email — to be added].