Legal

Refund Policy

Effective date: July 9, 2026 · Latchpin Tax, LLC · Galveston County, Texas

Latchpin sells a generated digital product that is typically delivered within five minutes of payment. That shapes this policy: refunds are automatic when we fail to deliver, and generally unavailable once the packet is in your inbox.

1. Automatic refund on failed generation

If we cannot generate your packet — a CAD data outage, a parcel that is mid-revaluation, a property not yet available in the public parcel service, or any other failure of the comparable-properties data pull — your payment is refunded automatically and in full. You will receive an email confirming the refund, and you are welcome to try again within about 48 hours.

2. Cancellation before delivery

If your packet has not yet been delivered and you wish to cancel, contact us immediately. If generation has not completed, we will cancel and refund in full. Given the short delivery window, this is rare in practice.

3. No refunds after delivery

Once the packet has been delivered to the email address you provided, the purchase is final and non-refundable. This includes situations where:

You decide not to file a protest after reading the packet.
The Case Summary concludes your case is weak. We tell you the truth about your case; that is part of the product, not a defect in it.
Your protest does not result in a reduction. Outcomes are decided by the appraisal district and the ARB — see Section 7 of the Terms of Service.
You missed a filing deadline after delivery.

4. Wrong-property corrections

If you entered an incorrect CAD account number or address and the packet was generated for the wrong parcel, we will regenerate the packet for the correct parcel once, free of charge, provided you contact us within 48 hours of delivery. This is a courtesy correction, not a refund.

5. Duplicate purchases

If you are accidentally charged twice for the same property in the same protest cycle, the duplicate charge is refunded in full — just tell us, or we will catch it and refund it ourselves.

6. How refunds are processed

Refunds are issued to the original payment method through Stripe. Once issued, funds typically appear in 5–10 business days depending on your bank. We cannot refund to a different card or by any other method.

7. Chargebacks

If something went wrong, contact us before disputing the charge with your bank — nearly every issue is resolved faster that way. Customers who initiate a chargeback on a delivered packet may be declined for future purchases.

8. Contact

Refund questions and correction requests can be sent to us at [contact email — to be added]. During protest season we answer within a business day.